Should your law firm hold a holiday party?

Holidays parties are common in many law firms. The idea behind the holiday party is almost always noble. Everybody is coming together to celebrate the year. The law firm may celebrate their successes. They may reflect on the past year and all the accomplishments. They may look into the future. The law firm will likely thank the…

Untruthfulness on a resume or job application

Hiring new employees is a critical function of any law firm. To have a successful legal practice, they need the best legal and administrative talent possible to serve their clients. The reality, however, is that reviewing resumes and job applications is not an easy task. When a law firm receives numerous applicants for a single…

How long do you let a candidate think about a job offer?

How long a candidate should get before to think about a job offer? This is a question that many law firms have after they have made an offer to a prospective employee. Let’s say a job offer is made to a lawyer and they want to take a week or a prolonged period to think…

Never let a client go to bed angry

Lots of marriage therapists tell married couples never to let their spouse go to bed angry. If there a dispute or the marital discord, many therapists tell couples to resolve it before they go to bed. Otherwise, the view is that anger is left unresolved. When anger is left unresolved, it can result in resentment….

Establishing an after-hour call rotation

In a previous blog entry, I talked about the importance of having your law firm available 24/7. The reality is that clients and potential clients often have imminent needs after-hours. When these imminent needs arise, these clients and potential clients will want to talk to a live person. The ability to get in touch with…

Surveying your law firm clients

Client satisfaction is critical to the success of any law firm. It is vital that the vast majority of your clients walk away feeling as if they have received competent, communicative and diligent representation. Happy clients will refer their friends and family. Happy clients will pay their bills. Happy clients will give you positive reviews….

CLE materials can be used for webpage content

In a previous blog entry, I talked about the reasons why lawyers should consider teaching continuing legal education seminars (CLEs).  Of course, you have got to get to a place in your legal career where the state and local bars and major CLE companies want you to speak. But if they do, speaking at CLE…

Do not ask leading questions in job interviews

Hiring law firm employees is a vital task. The employees you hire (or candidates you pass on) can go a long way toward the success of your law firm. One way to hire the best possible candidate is to hone your interviewing techniques. How an individual conducts a job interview is a critical skill for…

What’s the trust of your webpage?

Search engine optimization is important to the visibility and ranking of a law firm webpage. There are many factors that go into how a law firm webpage ranks. Further, the algorithm that the search engines employ is constantly evolving and changing. Search engines often do not even reveal all the factors. However, there still are…

One big office or multiple smaller offices?

Most lawyers and law firms are tempted to have one office in their locality. As their firm grows, they get rid of the smaller space and get bigger space. Or, they work out an expansion with their current landlord. The positives of having one office are that all the law firm personnel are in location….

Your law firm should podcast

In a previous article, I talked about the importance of blogging for lawyers and law firms. Blogging is a cost-effective and easy way to marketing and spreading the message out about a lawyer or law firm. Through blogging, a lawyer or law firm can show their knowledge about their practice area. They can also help…

Putting your practice area in your law firm name

An increasing number of lawyers are tempted to put their primary practice area in their law firm name. No matter their practice area, the firm name often says the area of law in it, like bankruptcy, personal injury, family law, criminal law, etc. They then end the firm name with the terms center, clinic, group,…