Do you match a better job offer an employee receives?

In almost any business setting, including a law firm, your employees might get a better offer elsewhere at some point. For some employees, they might not even seek out the job offer. In other words, if you have a law firm with great employees, many of these employees will be sought after. They will be…

Your employees will need to learn from their own mistakes

It would be nice if you could simply tell your employees what to do and what not to do. It would be great if they would always take this advice happily. After all, if you are a law firm manager or owner, you have inevitably made many mistakes (and also learned lots of things) over…

Initial consultations: Don’t count on them coming back

Initial consultations are an important part of most law firms. In lots of areas of law, repetitive business is critical to the success of the law firm itself. Initial consultations can sometimes come from referrals or word-of-mouth. Initial consultations can also come the marketing or advertising. Making an important impression at an initial consultation is important….

What’s the solution to the online legal form industry?

There are now lots of online legal form companies out there. The big ones are Legal Zoom and Rocket Lawyer. For some lawyers, the idea that there are companies out there that sell legal forms causes them a great deal of fear, distress and anguish. They worry why clients will just purchase a form online…

Can a lawyer only work 40 hours per week?

The 9 am to 5 pm work week is a staple in lots of industries. You come in at 9 am and you leave at 5 pm. You only work Monday through Friday. Mixed in you get a break in the middle of each work day. You then get to take the whole weekend off….

Employees want to get paid more, while clients want to pay less

Running a law firm can result in having to balance various competing interests. One of the most interesting quandaries that a law firm can face is realizing that employees almost always want to get paid more, while clients are almost always looking to pay less. This is one of the most interesting catch-22’s that are…

Does your law firm have a case of “the slows?”

During the Civil War, President Lincoln was frustrated with the performance of General George McClellan. One of his chief complaints with General McClellan, as he put it,  was that he had a case of “the slows.” Instead of marching forward to fight, he spent all his time preparing for battle versus actually marching his troops…

Do not expect pats on the back for employing people

Making the decision to start a law firm is a big decision. The time, energy, hours, stress and heartache that it takes to keep the firm moving in a positive direction is more than most would imagine. Many who contemplate starting a law firm, or see others who have started a law firm, have the…

Do you communicate regularly in writing to clients?

No matter the areas of law in which your law firm practices, communication is key. Lawyers have a duty to communicate with clients such as they are able to make informed decisions about the representation. Communication ensures as well that clients are updated as to the status of their case. Communication also involves explaining the…

Measuring initial consultation conversions

If you are spending law firm money to market your law practice, it is important that your law firm is making a good impression with potential clients who walk in the door. Otherwise, those marketing dollars can literally go down the drain. Interestingly, some attorneys are just more adept at making a solid impression with…

First day for a new law firm employee sets the tone

When a new employee starts at your law firm, it is important to set the tone on the first day. It is true that first impressions do matter a great a deal for a new employee in terms of whether the hire will be successful. As I talked about in a previous article, law firms…