Untruthfulness on a Resume or Job Application

Hiring new employees is a critical function of any law firm. To have a successful legal practice, they need the best legal and administrative talent possible to serve their clients. The reality, however, is that reviewing resumes and job applications is not an easy task. When a law firm receives numerous applicants for a single…

Never Let a Client Go to Bed Angry

Lots of marriage therapists tell married couples never to let their spouse go to bed angry. If there a dispute or the marital discord, many therapists tell couples to resolve it before they go to bed. Otherwise, the view is that anger is left unresolved. When anger is left unresolved, it can result in resentment….

Establishing an After-hour Call Rotation

In a previous blog entry, I talked about the importance of having your law firm available 24/7. The reality is that clients and potential clients often have imminent needs after-hours. When these imminent needs arise, these clients and potential clients will want to talk to a live person. The ability to get in touch with…

Surveying Your Law Firm Clients

Client satisfaction is critical to the success of any law firm. The vast majority of your clients must walk away feeling as if they have received competent, communicative, and diligent representation. Happy clients will refer their friends and family. Happy clients will pay their bills. Happy clients will give you positive reviews. If they need…

The Not-So Charitable Lawyer

Giving back is important for a lawyer. At the beginning of their career, many lawyers are concerned about paying back their student loans and other debts. They may be concerned about getting grounded in their careers. They may be concerned about being able to support themselves and their family. This can make it hard for…

“I Can’t” Versus “I Can”

“I can’t” versus “I can” is an important mentality in any work environment. This is true as well within a law firm. No matter whether somebody is a lawyer, paralegal, or another administrative employee of the firm, employees have job functions that they have to perform. The job functions sometimes have to be performed for…

What’s the Fascination with Flat Fees?

Many clients complain about the fact that most lawyers bill by the hour. They often do not like billable hours because it results in the cost of their case is variable. In other areas of life, most clients are used to knowing what something is going to cost on the front-end. For example, if they…

Is Your Law Firm Available 24/7?

Many law firms think of availability as having somebody to take calls in the law office Monday through Friday from 9 am to 5 pm. Once 5 pm hits in many law firms, business stops until the next day. The reality is that there are 24-hours in a  day. If your law firm is only…

What is the Average Pay Raise?

When you employ law firm employees, the question often arises about what is the kind of raise employees should be given. Oftentimes, the question can arise at the end of the year because many employees expect yearly raises. The question of what is the average raise is problematic. Law employees often have expectations. Many of…

Your Law Firm Cannot Close for the Winter

Winter can be difficult for many law firms. In most areas of litigation, the court dates and needs of the clients continue. In some jurisdictions, courts might even want to conclude matters and clear their docket before the year ends. This can help unclog dockets before new cases are filed after the start of the…

Do You Match if an Employee Receives a Better Job Offer?

In almost any business setting, including a law firm, your employees might get a better offer elsewhere at some point. For some employees, they might not even seek out the job offer. In other words, if you have a law firm with great employees, many of these employees will be sought after. They will be…

Your Employees Will Need to Learn From Their Own Mistakes

It would be nice if you could simply tell your employees what to do and what not to do. It would be great if they would always take this advice happily. After all, if you are a law firm manager or owner, you have inevitably made many mistakes (and also learned lots of things) over…