When the phones ring at your law firm, who is picking up? Do you a receptionist at your law firm? Do individuals simply hit an auto attendant at your law firm and then select an extension? This decision can have an important impact on your law firm.
Most clients and potential clients still like having the phone picked up by a live person when they are calling. The live person can add a sense of calm. It can help show that your law firm is well-run. It can help give your law firm a sense of legitimacy. You really cannot underestimate this personal touch.