Your employees will need to learn from their own mistakes

It would be nice if you could simply tell your employees what to do and what not to do. It would be great if they would always take this advice happily. After all, if you are a law firm manager or owner, you have inevitably made many mistakes (and also learned lots of things) over…

How often are you blogging?

One question that lots of lawyers and law firms do not think nearly enough about is how often they blog. Apart from performing legal work for clients, many lawyers and law firms spend lots of time doing lots of tasks. But one thing most lawyers and law firms do not spend any time doing is…

Initial consultations: Don’t count on them coming back

Initial consultations are an important part of most law firms. In lots of areas of law, repetitive business is critical to the success of the law firm itself. Initial consultations can sometimes come from referrals or word-of-mouth. Initial consultations can also come the marketing or advertising. Making an important impression at an initial consultation is important….

Never forget that happy clients generally pay

When a law firm performs legal services for clients, it’s critical that law firms perform work that is competent, communicative and diligent. It’s also critical that lawyers put the performance of their legal services at the forefront. At the same time, lawyers need to get paid for the work that they do as well —…

What’s the solution to the online legal form industry?

There are now lots of online legal form companies out there. The big ones are Legal Zoom and Rocket Lawyer. For some lawyers, the idea that there are companies out there that sell legal forms causes them a great deal of fear, distress and anguish. They worry why clients will just purchase a form online…

Do you need to be on the front-page of your webpage?

In a previous thread, I talked about the problems with using stock photos on your webpage. Unless you tell those who are designing your webpage not to use stock photos, the reality is that this is where most marketing companies want to go. Another direction many marketing companies will want to go by default is…

“Don’t advertise. Be patient and build your practice.”

Within the legal industry, there is still a mindset that attorneys should not advertise. Instead, lawyers should simply be patient and build their practice. For most lawyers, they have surely heard statements like this over time. For lawyers who have been practicing a long time, this is often the mentality. The idea is that a…

Who makes more: lawyers or doctors?

Many when the consider engaging in a professional career debate whether they should be a doctor and lawyer. These professions are two that many look at when their decide their path in life.  There is something about medical or law school that attracts many individuals to contemplate one career or the other. Obviously, the decision…

Advertise to other professionals or the public?

When lawyers and law firms decide that they are going to advertise, many struggle with whom to target their advertising efforts? Do they target their advertising to other professionals? In other words, do they advertise to other lawyers and other professionals who work closely with lawyers? Or do they focus their advertising efforts to the…

Does your law firm have a case of “the slows?”

During the Civil War, President Lincoln was frustrated with the performance of General George McClellan. One of his chief complaints with General McClellan, as he put it,  was that he had a case of “the slows.” Instead of marching forward to fight, he spent all his time preparing for battle versus actually marching his troops…

Do you communicate regularly in writing to clients?

No matter the areas of law in which your law firm practices, communication is key. Lawyers have a duty to communicate with clients such as they are able to make informed decisions about the representation. Communication ensures as well that clients are updated as to the status of their case. Communication also involves explaining the…

First day for a new law firm employee sets the tone

When a new employee starts at your law firm, it is important to set the tone on the first day. It is true that first impressions do matter a great a deal for a new employee in terms of whether the hire will be successful. As I talked about in a previous article, law firms…