Surveying your law firm clients

Client satisfaction is critical to the success of any law firm. It is vital that the vast majority of your clients walk away feeling as if they have received competent, communicative and diligent representation. Happy clients will refer their friends and family. Happy clients will pay their bills. Happy clients will give you positive reviews….

Never forget that happy clients generally pay

When a law firm performs legal services for clients, it’s critical that law firms perform work that is competent, communicative and diligent. It’s also critical that lawyers put the performance of their legal services at the forefront. At the same time, lawyers need to get paid for the work that they do as well —…

Manageable case ratings equals higher client satisfaction

New cases coming into your law firm is always a positive development.  New cases means that the law firm has legal work to complete.  Completed legal work is good for the clients because their problems are, hopefully, being addressed.  It’s also good for the law firm because, presumably, the law firm is generating income by…

Measure the important law firm metrics

If you are running a law firm, there are various metrics you need your employees to meet in order to keep your law firm running smoothly.  The metrics can relate to areas such as client satisfaction, retentions, account receivable, billable hours or other productivity numbers. Based on the particulars of your law firm, some metrics…